Experimental Investigation of Relationship between Complacency and Tendency to Use Automation System


In this study, we experimentally investigated the relationship between complacency, defined as missing automation malfunctions, anomalous conditions, or outright failures, and the human tendency to prefer either automation or manual operation. We experimented using two different tasks with human participants to evaluate their individual tendencies to lapse into complacency and to use automation. The result indicated that the participants who prefer manual operation also tend to lapse into complacency. We assume that participant vigilance against automation stability might link these two phenomena.

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