The effect of “Trust dynamics”: Perspective taking during collaborative problem solving


We investigated the influence of reflections on self/others’ trust within group-based problem solving. We assessed the role of trust dynamics on perspective-taking activities within conflictive groups, extending the experimental framework used by Hayashi (2012) and including conversational agents for controlling participants’ interactions related to trust dynamics and perspective taking behavior. Results showed that (1) reflections of self/other trust in conflictive groups may influence trust towards other members, and (2) reflections of trust by members with conflicting perspectives may facilitate trust and perspective taking. This suggests that the level of trust dynamics facilitates trust and can function to manifest perspective taking within cooperative groups.

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